At All Shades, we strive to provide our customers with high-quality beauty products that meet their needs. However, we understand that there may be instances where you need to return or exchange a product. This policy outlines the terms and conditions for returns, exchanges, and refunds.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items such as opened cosmetics or personal care products are non-returnable for health and hygiene reasons.
Timeframe: You have [X] days from the date of purchase to return an item.
Process: To initiate a return, please contact our customer service team at allshadeske@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
Shipping: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email] with your order number and details of the issue.
Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange. If approved, the replacement item will be shipped to you.
Eligibility: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
Partial Refunds: Certain situations may qualify for partial refunds, such as items with obvious signs of use, any item not in its original condition, or items returned more than [X] days after delivery.
Non-Refundable Items: Gift cards and sale items are non-refundable.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
If you have any questions or concerns about our returns and refunds policy, please contact us at allshadeske@gmail.com or call us on 0796536466 / 0739646706.
